A Native Contact Center for Microsoft Teams: Walkthrough of the Office 365 Contact Center

Platte River June 5, 2019 12:45 pm - 2:00 pm

Bookmark and Share

Matt Landis
Clayton Martin

We’ve been hard at work using the new Microsoft Calls & Meeting API’s to build a native Microsoft Teams Contact Center and we’d like to give the attendees at CommsvNext a first look at what we’ve been up to. We’ll talk about our design principles in building Contact Center & demonstrate the features & functionality we already have. We will also show how we bring contact center right into the middle of Office 365 by enabling call events to trigger Microsoft Flows and bring PowerApps seamlessly into the calling process. We’ll also give you tips on how to best handle the Attendant Console scenario for Microsoft Teams until client API’s become available. We think if you are doing Teams Voice this session will be of interest.

Landis Technologies Sponsor at Comms vNext